Dispute resolution

IPF, k.o. ensures its members, the rights holders, and other collective management organisations, which are parties to a representation agreement, have access to an effective dispute resolution in accordance with the existing legislation of the Republic of Slovenia in addition to other procedures provided for by the international umbrella associations and organisations composed of collective management organisations at an international level.

Regardless of the possibilities the existing legislation of the Republic of Slovenia offers, IPF, k.o. members, rights holders, and other collective management organisations, which are parties to a representation agreement, can lodge a complaint with the management regarding the rights holder mandate, membership requirements, license fee collection, fund distribution, and operation costs.

A person required to pay a license fee for the use of phonograms can also lodge a complaint; however, only regarding the license fee collection.

Complaints must include an explanation, evidence the complainants are able to acquire, request for evidence to be carried out by the management during the complaint resolution and/ or evidence obtaining process the complainants, if so demonstrated, are not able to acquire by themselves. The complaint must be lodged not later than within 60 days from finding the alleged infringement or irregularity. The management will decide on the complaint within 60 days from the day of the receipt of the complaint and send its decision in writing to the complainant or inform the complainant within the same time frame of the delay of the decision due to circumstances which must be explicitly referred to and described. In such cases a tentative deadline for making the decision will be provided.

When the complaint is not upheld, the management must state the grounds for such a decision.

The management’s decision on the complaint is final.